Terms and Conditions

The following terms and conditions apply to all works carried out by The Parklands Handyman

The following terms and conditions of business apply to all Works carried out by The Parklands Handyman.


1) Parties, Definitions and Interpretation

In these terms and conditions (which are referred to in this document as “these terms”), “Client” means the person(s) for whom the Works are to be carried out by The Parklands Handyman. “TPH” means The Parklands Handyman. “Contract” means the agreement between the Client and TPH to carry out the Works of which these terms form a part thereof. “Quote” means the estimated cost of labour and parts/materials for the Works requested. “Works” means the works described in TPH’s Quote, either in writing or verbally or any other document or email issued by TPH, as may be varied by agreement in writing between the parties. For the purposes of these terms, “in writing” includes by email or text message.


2) General

No modification to the Contract shall be effective unless made by an express written agreement between the parties. Nothing in this Contract is intended to confer on any person any right to enforce any term which that person would not have but for The Contracts (Rights of Third Parties) Act 1999. Accordingly, a person who is not a party to this Contract shall have no rights under that Act to enforce any of its terms. All Quotes given by TPH, all orders and instructions given by the Client, and all work authorisations, are governed by these terms. They supersede any other terms appearing elsewhere and override and exclude any other terms stipulated or incorporated or referred to by the Client, whether in the order or instructions or in any negotiations or in any course of dealing established between TPH and the Client.


3) Quotes

Any Quote which may be given either verbally or in writing by TPH is subject to withdrawal by TPH at any time before receipt of an acceptance by the Client and shall be deemed to be withdrawn unless accepted within fourteen (14) calendar days from its date of issue. TPH reserves the right to increase the price before carrying out the Works should there be an increase in the cost of relevant materials, labour, equipment hire or transport since the date upon which TPH Quote was given. The Client may cancel the Contract provided they do so before the Works commence, any relevant materials are ordered or any relevant equipment is hired. Prior to the commencement of Work TPH reserves the right to require the Client to pay an initial payment of 25% against the full value on all Works of £500 and above. All material and part costs will be paid for by the Client in full before the start of any Work where the cost of said materials and parts exceed £99. If TPH is required to collect materials whilst in the process of carrying out Work on Client site the time taken to do so will be billed at the standard half hourly rate. This period will be calculated from when TPH leaves Client site to when they return. If the Client doesn’t provide the required materials and/or parts they will be supplied by TPH at cost plus TPH’s normal mark-up to cover handling and admin. TPH cannot offer any guarantee on materials that are supplied by the Client. Once paid for materials are then owned by the Client. TPH offers no refunds for materials supplied except where they are found to be defective. TPH Schedule of Rates is available on-line. The Schedule of Rates specifies the first half hour and then subsequent half hourly rates. Rates are also specified for half-day (3.5 hours) and full-day (7 hours). Unless a bespoke Quote has been agreed, charges are made by the first half hour and then per subsequent half hour, rounded up to the nearest half-hour. For all Work there is a minimum charge of the first half-hour rate.


4) The Works

All descriptions, illustrations etc. contained in any catalogues, price lists or advertisements, or otherwise communicated to the Client, are intended merely to present a general idea of the Works and nothing contained in any of them shall form a part of the Contract. The Client shall inspect the Works as far as it is reasonably possible to do so immediately upon completion and if considered not in accordance with the Contract, shall within 7 days from the date of inspection give detailed notice in writing thereof. In the absence of any such notice the Works shall be deemed complete and free from any defect, which would be apparent on reasonable examination. The Client shall provide clear and safe access to enable TPH to undertake the Works and will make all necessary arrangements with the proper person(s) or authorities for any traffic controls, signals, permits or permissions required in connection with the carrying out of the Works. The Client will at all times provide a safe working environment for TPH for the purposes of carrying out the Works. The Client must obtain any permission for TPH to proceed with Works over or adjacent to property belonging to third parties. The Client shall indemnify TPH against all claims made by third parties arising out of the presence of TPH on the Client’s property save where such claim results directly from negligence on TPH’s part. The Clients shall be liable to TPH for all loss of damage whether direct, indirect or consequential which is suffered by TPH as a result of failure or delay by the Client in performing the obligations referred to above. The Client must provide all necessary power and a clean water supply for TPH to use in the execution of the Works. If TPH is unable to gain access to the Client’s premises or carry out the full Works due to failure to act by the Client (i.e. not moved heavy items or vehicle obstructing access) the Client will be liable to pay the full amount of the Quote or the first half-hourly rate, which ever is applicable. Should TPH need to return to finish off the Works the Client will be liable for additional costs. This shall apply irrespective of the Works having been booked by the Client or by someone acting on the Clients behalf e.g. tenant. Unless agreed between the parties prior to Works commencing, the Client will be responsible for the removal from site of all waste materials resulting from the Works. For any Works lasting a half day, full day or more, if the Client cancels the Works to be undertaken, following agreement of a date of commencement, the Client will be liable for a cancellation charge at the following percentage of the accepted quotation;


More than 48 hours before date of commencement 15%

Less than 48 hours before date of commencement 25%

Less than 24 hours before date of commencement 50%


5) The Price

The price payable by the Client shall be in alignment with our current standard half hourly rates as listed on the website unless a bespoke Quote has been agreed. The charge shall consist of the cost of any materials supplied by TPH and the amount of time spent completing the Works as agreed (including any time spent obtaining parts and materials as stated in section 3 above) charged in accordance with the Company’s current Schedule of Rates. Quotes provided by TPH are exclusive of Value Added Tax (VAT) on labour costs as TPH is below the current VAT threshold. Payment by the Client is due upon completion of the Works. Unless otherwise agreed before Works commence payment must be made on the same day as the Work is complete and can be made in cash, major credit card or bank transfer. TPH shall be entitled to charge interest on a daily basis at 8% above The Bank of England base rate on any amount not paid in full by the due date.


7) Commencement & Completions of Work

Dates specified for the commencement and completion of the Works are estimates only. TPH shall use all reasonable endeavours to ensure that they will attend on the date and time agreed. TPH shall not be under any liability to the Client if it should be either impossible or impracticable to carry out the Works on the agreed dates or at all, by reason of strike, lock out, industrial dispute, act of god or any other event or occurrence beyond TPH’s control.


8) Indemnity & Liability

The Client shall indemnify TPH against all actions, suits, claims, demands, losses, charges, costs and expenses which TPH may suffer or incur in connection with a claim by any third party resulting from a breach of the Clients obligations, undertakings, representations and warranties in connection with this Contract. These terms set out TPH's entire liability in respect of the Works and TPH’s liability under them shall be in lieu and to the exclusion of all other warranties, conditions, terms and liabilities, expressed or implied, in respect of the Works and the quality thereof.

TPH liability shall be limited to:

The repair or making good of any defect pursuant to its undertaking in section below.

For death or personal injury resulting from negligence in the course of carrying out the agreed Works, and the reasonable costs of repair or reinstatement of any loss or damage to the Clients property if such loss or damage results from TPH’s negligence and the Client incurs such costs.


9) Guarantee

TPH undertakes to repair or make good any defect in completed Work which appear within twelve calendar months from completion to the extent that such defect arises from a breach of TPH obligations under the Contract and provided that the Client provides TPH with details of the defect in writing allowing TPH and its insurers the opportunity of inspection.


Under this guarantee the following exclusions apply:

Parts and materials will be provided only with the benefit of the manufacturer’s/supplier’s guarantee and are not guaranteed by TPH

Systems or structures not installed by TPH

Any recall arising from circumstances or factors known to the Client but not notified or disclosed to TPH prior to the work having been undertaken.

Defects resulting from misuse, wilful act, or faulty workmanship by the Client or anyone working for or under the direction of the Client other than TPH.

Structural defects encompassing but not limited to subsidence and its resultant effect.

Damage to drainage systems caused by root penetration or any other outside force.

Any work to repair an existing lock, or to fit any lock not supplied by Parklands Handyman Services.


10) Privacy

TPH may take photographs of TPH Work’s, which are displayed or transferred over the internet. Copyright in the photographs will be retained by TPH and no publication, distribution, reproduction, recording, display will be exploited by TPH. The Client agrees that all photographs, video, data, materials and such other information relating to TPH is to be considered confidential and the Client shall not use the Confidential Information other than for the purposes of its business with TPH. The Client shall not disclose, publish or otherwise reveal any of the Confidential Information except with the specific prior written authorisation of TPH. When supplying the Services to the Client, TPH may gain access to and/or acquire the ability to transfer, store or process personal data of the Client.The parties agree that where such processing of personal data takes place, the Client shall be the 'data controller' and TPH shall be the 'data processor' as defined in the General Data Protection Regulation (“GDPR”) as may be amended, extended and/or re-enacted from time to time. For the avoidance of doubt, 'Personal Data', 'Processing', 'Data Controller', 'Data Processor' and 'Data Subject' shall have the same meaning aligned with the GDPR. TPH shall only Process Personal Data to the extent reasonably required to enable supply of the Works as mentioned in these terms and conditions or as requested by and agreed with the Client, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party's purposes. TPH shall not disclose Personal Data to any third parties without prior consent from the Client


11) General

If any provision set out in these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions and the remainder of the provisions shall not be effected. These Terms and Conditions shall be governed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Courts.

Project Subtitle